Returns & Exchanges
The Game and Wildlife Conservation Trust is committed to your satisfaction; if you are not entirely happy with your purchase, you can return items within 28 days for a full refund or exchange. All proceeds from our shop directly support our vital conservation research and scientific work in the British countryside.
Contact Our Team
Notify us of your intent to return an item by emailing our shop team or calling our main office with your order number and reason for return.
Prepare Your Package
Ensure the item is in its original, unused condition and securely packaged, preferably in the original shipping materials to prevent damage during transit.
Ship the Item
Affix the return address provided on your delivery note and send the package via a tracked postal service to ensure it reaches our conservation headquarters safely.
Receive Refund or Exchange
Once our team inspects the returned goods, we will process your refund to the original payment method or dispatch your replacement item within 7-10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing