Frequently Asked Questions
Everything you need to know about your order and supporting our conservation efforts.
How long will it take for my order to arrive?
Standard UK delivery typically takes 3-5 working days. During peak seasons or for bespoke items, please allow up to 10 working days for your order to be processed and delivered.
Do you offer international shipping?
Yes, we ship to many international destinations. Shipping costs and delivery times are calculated at checkout based on the destination country and the weight of the parcel.
What is your returns policy?
We offer a 28-day return policy for most items. Products must be returned in their original, unused condition and packaging. Please note that personalized items and certain perishables are non-refundable.
How does my purchase support wildlife conservation?
All profits from our online shop go directly toward funding the Game & Wildlife Conservation Trust's scientific research and education programs aimed at protecting the British countryside.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal.
Can I track my order once it has been shipped?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.